Returns & Refund Policy
📦 Returns & Refund Policy — OVELO
Last updated: November 2025
At OVELO, we want you to love every product you order.
If for any reason you are not fully satisfied, you can return your item within 14 days from the delivery date. Please review the full policy below before sending your return.
🔹 Return Conditions
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Returns are accepted within 14 calendar days after receiving your order.
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Items must be unused, undamaged, and returned in their original packaging.
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The return shipping costs are the responsibility of the customer.
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Refunds are processed only after we have received and inspected the returned item.
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Once the return is approved, you will receive a confirmation email and your refund will be issued to the original payment method.
🔹 How to Return an Item
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Email us at ovelo.assistence@gmail.com with your order number and reason for return.
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Wait for confirmation and instructions.
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Ship your product to the following address:
📦 Return Address:
Ciccotosto
Grüntenstrasse 80
12107 Berlin
Germany -
Keep your shipping receipt as proof of return until your refund has been processed.
🔹 Refunds
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Refunds are issued only after the returned item is received and verified.
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Once approved, the refund will be processed within 5–10 business days to your original payment method.
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Shipping costs are non-refundable.
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If your item arrives damaged or defective, please contact us immediately so we can resolve the issue quickly.
🔹 Exchanges
We currently do not offer direct exchanges.
If you’d like a different product, please return your item and place a new order once your refund has been processed.
🔹 Contact Us
For any questions regarding returns or refunds, contact our support team:
📧 ovelo.assistence@gmail.com
